We're a dedicated group of industry experts and avid Hytale enthusiasts spearheading the movement to bring innovative Game server hosting to Hytale! We've incorporated
only the best aspects of what comprises a truly great server host - reliability, affordability, simplicity
We offer cutting-edge technology, 24/7 support, and enterprise quality hosting solutions at a fraction of the regular market price. Join us, and let's discover the world of Hytale together!
Meet Our Team
Below is a list of all of the awesome people that work tirelessly to provide you with the best possible Hytale Hosting experience out there today! Each individual listed here is either a founder or full time paid employee at Hytale Hosting. As we continue to grow, we remain determined to build a company that represents the world that we live and play in, and we'd love your help! Want to the chance to work with some truly incredible people building something that will impact millions of Hytale players? Check out our Job Openings!
Pearson W.Founder & CEO
Pearson created Hytale Hosting in April of 2018 shortly after launching Hytale Hub in response to the unveiling of Hypixel Studios’ brand new game - Hytale. Together, he and the rest of the Hytale Hosting Team are determined to deliver the best hosting experience for Hytale players at the most affordable prices.
Nicholas T.Chief Technical Officer
Nicholas manages all infrastructural components of Hytale Hosting, from front and back end web development, to system administration and site security monitoring.
Programming & Development
Playing Apex Legends
Isaac G.Operations Director
Isaac is a programming veteran with many years of experience working for multiple Fortune 500 companies. He oversees the daily operations here at Hytale Hosting and works tirelessly to ensure that our servers are online, and running flawlessly 24/7.
Programming & Development
Creating new startups
Noah R.Customer Support Manager
Noah has been involved in several projects working together in hand with Pearson during his online career. Having also helped jumpstart Hytale Hosting, he is the social butterfly of our team. He enjoys working hands on with customers in need of support or assistance. If he’s not lurking in our live chat, you can rest assured that he’s busy responding to support tickets from clients just like you!
Playing Video Games
Socializing with friends
Studying Law & History
Easton S.Operations Engineer
Website Design & Development
Peter N.Support Specialist
Playing Video Games
Discord Bot Development
David M.Support Specialist
Socializing on Discord
Brainstorming new ideas
Frequently Asked Questions
Below is a list of some of the most frequently asked questions we receive from clients. For more in-depth tutorials and guides, please be sure to check out our Knowledgebase. Alternatively, you can also submit a Support Ticket any time.
New York City, New York
Los Angeles, California
Singapore, South East Asia
Q: How do I contact support?
Our support team is available 24/7 and is dedicated towards ensuring that your experience here at HytaleHosting.org is an amazing, and unforgettable one.
Need assistance? Access our live chat or open a support ticket. We’re available 24/7 and eager to get in touch with you! Submit Ticket
Q: When will my server be ready?
Your server will be instantly set up and ready to go immediately after payment is received and verified. Your server’s IP as well as your control panel login information will be emailed directly to you.
Q: I ordered a server, but haven’t received an email yet. What do I do?
Be sure to check your email’s promotions and spam folders for an email from Hytale Hosting titled: “Welcome to Hytale Hosting - Setup Guide”.
Q: Can payments be made automatically?
Of course! We make things easy for you by offering subscription-based services so that you never have to worry about remembering to pay. Subscriptions can be cancelled whenever you wish.
Q: Can I change my server hosting package?
Yes! You can instantly upgrade or downgrade whenever you’d like. Check out this guide from our knowledgebase for assistance with upgrading/downgrading your server.
Q: How do I cancel my server?
You can easily cancel at any time. However, we’d love to assist beforehand, so feel free to submit a ticket if you need any help. If not, then please refer to our How to Cancel Your Server guide.
Q: What is your refund policy?
We offer a full refund within 10 days of your first purchase. However, Dedicated server purchases are not eligible for refunds. The usage of certain promo codes may also make your purchase not eligible for refund. Automatic payments can be refunded in their entirety on the renewal date, or 50% within 7 days after the renewal date.
Q: What happens if I don’t pay for my server?
Servers which have not been paid for are switched off 3 days after the lapsed renewal date. The server will then remain in a suspended state for up to 30 additional days unless paid for. If payment is not received after this time, the server and all of its files will be erased.
Q: Can I install a mod not listed on your site?
Yes! You can manually upload and install any mod you desire. Alternatively, you can contact a member of our support team for assistance. Please check out our guide for modpack installations here.
Q: Can I manage my mod’s files?
Absolutely! We provide you with full access to all of the files stored on your server. You can easily upload and manage files directly from your control panel, or from any other third party FTP client, such as Filezilla.
Q: Can I adjust my server’s location?
Of course! You can migrate your server to a different location at any time. Simply submit a ticket to our Support Team. Please bear in mind that migrating your server will change your server’s IP address.
Q: Do you provide a MySQL database?
Yes! Complimentary SQL databases are included with all of our packages. Please refer to our guide on Setting up MySQL for further assistance.
Q: What kind of control panel do you provide?
We provide a completely custom panel similar to Multicraft which allows you to access full control over your server directly from your browser. With our panel, you’ll be able to manage your command console, upload and configure files, install different server types, and much more!
Q: Do you offer Partnerships?
Absolutely! We’re always eager to work with new people, and are looking forward to getting involved with brand new Hytale communities. Please refer to our Partners page for more information on how to apply.
Q: Do you have an Affiliate Program?
Yes! Our dynamic system allows you to choose between 15% recurring monthly commissions on every sale via direct payouts, or 30% commissions via website credits which can be used to cover your own hosting expenses! Please refer to our Referral page for more information on how to setup your account.
We're ready and waiting for your questions
Current Job Openings
Hytale Hosting is seeking to become the number one game and web server hosting provider for Hytale server owners looking to stake their claim in the brand new Hypixel Studios game - Hytale.
Hytale Hosting is a fast growing, energetically-ran company with endorsement from some of the most prominent figures in the Hytale community. We are supported by a team of enthusiastic and talented individuals that collaborate and contribute remotely from all over the world. That said, we are always searching for new talented and motivated individuals looking to join our ranks, and become a part of the Hytale Hosting Team!
At Hytale Hosting, we are committed towards creating the best possible hosting experience for Hytale players, and server owners. We’ve made it our mission to constantly improve, and innovate upon old ideas in order to ensure that we are providing the Hytale community with all the resources necessary in order to enhance their servers to the greatest extent possible. We are also dedicated towards providing customers with the most personalized support available.
So, want to be a part of the company pioneering the way forwards for community servers in Hytale?
General Support Representative (Entry Level)
Technical Support Representative (Advanced Level)
Billing Support Representative (Advanced Level)
Front-End Web Designer
Social Media Manager
We offer a variety of different hosting locations at several data centers across four separate continents in order to ensure that both you and your players can enjoy the best experience possible. Our Network is supported by several global hosting giants and renowned industry experts with decades of proven experience in network quality, reliability, and efficiency. Our state-of-the-art data centers provide excellent and environmentally-friendly infrastructure monitored 24/7 by on-site technicians. Multi-redundant network connections also guarantee that your Hytale server(s) will experience 99.99% uptime.
Montreal, Quebec Los Angeles, California New York City, New York Miami, Florida
Frankfurt, Germany Warsaw, Poland Paris, France
Service Level Agreement
A BRIEF INTRODUCTION
At Hytale Hosting, one of our highest priorities is ensuring that every client’s Hytale server remains online, and accessible as often as possible. We understand how crucial it is for game servers to maintain maximum availability, which is why we provide an SLA (Service Level Agreement) to cover our clients in the event of a service disruption.
We go to extensive measures to prevent our clients from experiencing unnecessary downtime or server outages, but sometimes unexpected issues arise.
The following services are covered by our Service Level Agreement: Hytale Server Hosting, Web Server Hosting, Dedicated Server Hosting
Our SLA only applies to the following types of interruptions:
Network - We guarantee 99.99% network availability to all applicable services. If at any time our service does not maintain this agreement for 5 consecutive minutes, the affected service will be covered by our SLA. Coverage exemptions include scheduled maintenance, personal ISP network outages, or personal network attacks such as a DDoS or other malicious occurrence.
Hardware - We guarantee our physical machines will be able to provide 99.99% uptime during any given month. In the event that one or more hardware components fail, server downtime will be measured after 4 hours from the initial report via either our internal reporting system or the first communication received through /chat/email from a customer. This 4 hour window will give our partner datacenters time to identify, diagnose, and replace any failed hardware within a reasonable amount of time.
Denial of Service Attack (DoS/DDoS) - We guarantee total protection against all types of Denial of Service attacks. If we are unable effectively to mitigate a denial of service attack for more than 5 consecutive minutes, the affected service will be covered by our SLA.
SLA LIMITATIONS & EXEMPTIONS
Our SLA does not apply under the following circumstances.
Scheduled Maintenance - From time to time, we will need to performance routine maintenance on various aspects of our network, including server and hardware infrastructure. This may result in temporary downtime. We will always announce all planned maintenance in advance via email, push notifications, and/or in the announcements section of the client area on our website.
Third Party Software error/failures - Certain Software is not within the scope of our service. Therefore we do not cover errors, crashes or any other service interruptions caused by third party software. This includes faulty mod(s), configuration errors, etc. associated with files uploaded from any website or location outside of HytaleHosting.org.
Interruptions caused by the client - We do not cover issues caused by the client which may arise as a result of installing third-party files and/or software or custom scripts/configurations.
Exceeding allocated resources - Interruptions caused due to the affected service using more resources than available are not covered. To mitigate such a problem, you will need to upgrade your server(s).
Circumstances outside of our control - Natural disasters, political/social crises, or any other major/unpreventable and sudden event that is beyond our scope of influence will not be covered by our SLA.
TERMS & REGULATIONS
In order to receive compensation, the client must adhere to & acknowledge the following terms:
This SLA is only valid for direct clients of Hytale Hosting. Hytale Hosting is not liable for downtime caused by any reseller of it's services.
For every minute of downtime, Hytale Hosting will provide an equivalent extension to the affected service, rounded up to the nearest day.
All SLA claims will be investigated. The outcome of such claims will be decided at the sole discretion of Hytale Hosting.
To receive service compensation, the client must create an SLA claim via support ticket from their authorised client account.
Any SLA claims we deem to be fraudulent will be rejected.
SLA claims must be submitted within one week (seven days) of the outage.
We deserve the right to deny SLA claims if we believe the client has purposely attempted to cause a service disruption to claim against our SLA (e.g: if we believe the client was involved in initiating a denial of service attack against their own service).
SLA POLICY CHANGES
Hytale Hosting reserves the right to amend or adjust the terms of our SLA at any time. Any changes will be reflected immediately on this page.
You are advised to review our SLA periodically for any changes. Changes to the SLA are effective when they are posted on this page.
If you have any questions regarding our Service Level Agreement, please contact us:
This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our service(s), as well as the choices you have associated with that information. We will not use or share your personal information with anyone, and your data will be retained only to the extent necessary to comply with our own legal obligations. Your personal information is primarily used solely for the purpose of improving your own experience whilst using our service(s).
While using our Service(s), we may ask you to provide us with certain personally identifiable information that may be used in order to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email, phone number, and/or postal address.
Any personal information you provide us with will not be given to any unaffiliated outside parties for any purpose. Your personal information is solely for use on HytaleHosting.org.
We may use your Personal Information in order to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you relating to HytaleHosting or its subsidiaries or partners. You may opt out of receiving any, or all forms of these communications from us by clicking the unsubscribe link or instructions provided in any email we send.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
The security and privacy of your personal information is important to us. We’ve carefully implemented a variety of security measures to ensure that all of your personal data remains under strict lock and key so that it won’t ever fall into the wrong hands.
Some user data is stored in your browser’s cookies. However, under no circumstances does this data entail any sensitive or personally identifiable information (such as passwords or postal addresses).
All plaintext user-provided data is stored within our database: (username, email, address, etc). Any sensitive and/or starred out information (such as passwords) is hashed with MD-5 64 bit encryption methods and is virtually indecipherable.
We store your account password using an extremely strong, and totally custom hash function. This means that it would be wildly expensive and virtually impossible for an attacker to decipher your password, even if they gained access to the hashes.
Private information such as credit card numbers are not stored in our database and never will be. All payments are securely processed by third party providers such as Stripe and/or PayPal.
We routinely collect information that your browser sends whenever you visit our website. ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, as well as other various statistics.
LINKS TO OTHER SITES
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.